Global CX Month 2025 Celebration
VADS BP set the stage ablaze from 3rd to 7th November 2025 with a week-long…
Empowering Business Excellence
Elevate your operations with trusted BPO solutions from VADS BP.
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Business Trust Us
About Us
We Are Business Experts Committed to Your Growth
At VADS Business Process Sdn. Bhd., we deliver smart, scalable outsourcing solutions that drive operational excellence. With a focus on customer engagement, digital transformation, and process efficiency, we help businesses across Malaysia and Indonesia achieve long-term success.
“Empowering organizations through trusted partnerships and innovative solutions.”
19 Years Of Experience
Delivering impactful BPO services with proven results across industries.
Business Solutions
we've got your business covered
Customer Service
VADS offers comprehensive customer service for corporations, to improve ability to scale the quality of customer interactions, while lowering costs.
Revenue Management
Access to customisable revenue generation & assurance solutions to meet your organisation’s growth and recovery.
HR Shared Services
Increase organisation’s ability to improve HR outcomes across the hiring-onboarding-engagement-and-training lifecycle.
Content Trust & Safety
Ensuring online platforms maintain a secure, and respectful environment for users online by preventing the dissemination of harmful material.
Business Process Digitalisation
Empower your businesses to adapt to market changes and meet evolving needs of customers with spectrum of tools, platforms, and systems.
Technology Enabler
Reduce human errors stemming from manual processes, and augment customer satisfaction with an array of analytics- and AI-enabled services.
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Resources
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Annual Interactions
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Tech Partners
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Years Of Experience
Benefits
Access to Experts Access to Experts
Get the best expertise for greater specialisation across multiple business functions.
Free up Resources
Increase productivity of organisation’s full-time staff by outsourcing automation.
Assured Outcomes
Dedicated outsourced teams to ensure reliability of process outcomes and improving SLAs.
Optimise Costs
Lower CAPEX and OPEX by implementing strategic measures for financial efficiency.
Risk & Governance
Implementing robust measures to safeguard sensitive information and ensuring compliance.
Boost Revenues
Employing strategic approaches to optimise key aspects of business operations and sustainable sales.
Malaysian Health Agency
“We are truly impressed by the remarkable transformation delivered by VADS. In just 30 days, our call answer rate surged from a mere 8% to an outstanding 78%, even when daily call volumes peaked at 11,000 during the Covid-19 Pandemic. What stood out even more was VADS’ agility in completing the entire technology setup within just 9 days. Their speed, efficiency and commitment were instrumental in helping us respond swiftly to public needs. A truly dependable partner in times that matter most.”
Northern City Council
Islamic Financial Institution
“Every month, over 10,000 voice interactions are handled with care and 94.3% of our customers are answered in just 10 seconds. With VADS, service quality stays at 100%, and the customer experience is always a top priority. They truly understand our needs and turn feedback into real, meaningful improvements.”
Malaysian Takaful Company
"With VADS as our trusted partner, we’ve safeguarded over RM1.1 million in annual contributions for three consecutive years through impactful revenue protection campaigns. Their expertise in managing 193,000 database records yearly ensures our collection efforts stay efficient, secure, and successful."
Famous Hypermarket
"Thanks to VADS’ strong support in managing our E-Commerce and Customer App channels, we secured an additional RM0.67 million in budget allocation. With CX as the backbone of our digital journey, we closed the year with a stellar CSI score of 96.72% proving that great customer experience truly drives success."
Southern Water Supply Services Company
"VADS brought our operations to the next level with digital tools that empower real-time tracking, seamless info sharing, and smarter field navigation. With their insight-driven support, we hit an outstanding 97.92% Customer Satisfaction Index and gained strategic clarity through geo-based planning. Truly a game changer in our transformation journey."
Local Education Institution
“VADS helped us revolutionise the campus experience bringing cloud technology beyond the classroom and into the heart of student services. With a robust knowledge base covering everything from Student Affairs to Faculties and a stellar 97.92% CSI, we’ve raised the bar in delivering smart, connected support that truly makes the grade!”
Eastern Water Supply Services Company
“Our strategic alliance with VADS has driven a remarkable 124% boost in digital platform conversion ensuring seamless support across both digital and voice channels. Our Customer Satisfaction Index has soared past 98%, turning our operations into a true hub of satisfaction and efficiency. Excellence isn't just a goal, it’s our new standard!"
Preferred Investment Company
"Driven by service excellence, we’ve soared to new heights—achieving a perfect 100% Customer Satisfaction Index and a 94% call answer rate, even during peak seasons. Our successful collaboration with VADS earned our Contact Centre Operation the prestigious CCAM Industry Award, a true testament to our commitment and performance.“
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Let’s work together on your business project
Unlock your business potential with VADS. Our services help you enhance customer and employee relationships, drive innovation, and improve operational efficiency—all in a secure and compliant way.